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Field Service Report | Format No: BPE/CS/I&C-1-1PH 03 Ver 2.0 |
| Customer Care Number : 1800 103 1247 | ||
| BPE Electronic Services Pvt. Ltd. | Email: support@bpeindia.com | |
| G-215, Sector-63, Noida-201307 Uttar Pradesh | Website: www.bpee.com |
| Customer Details | Ticket Details | |||
| Customer Name and Address:KFC KFC Restaurant ,Ground Floor ,Trade Centre, NH66,Narayana Nagar, Vadakara, kerala-673104 |
Contact Person: | user | Ticket ID: | B22H22-000060 |
| Contact No: | 8086716809 | Call Received Date: | 22 Aug 2022 12:19:16 | |
| Email ID: | saneesh.devasia@dil-rjcorp.com | Call Closed Date: | 26 Aug 2022 15:52:54 | |
| Customer Complaint: | N/W | Call Category: | BREAKDOWN | |
| Call Status: | IN PROCESS | |||
| Product Details | |||||
| Product Name: | Prodcut Category : | Product Model: | Product Capacity: | Product Serial No: | Unit Working Status : |
| ONLINE UPS | 1PHASE/1PHASE | MF1103B8 | 3 | M12L21E00593 | FAILED |
| Service and Observation | |||||||||
| Observed Problem: | B22G22-000027..KFC, Vadakara.. Found Power Board failure & all Batteries 7Ah-08 NIS are also in failure condition (out of warranty),now we have advised the customer to replace all batteries to avoid frequent failure of Power Board.. | ||||||||
| Input Current | Output Current | Battery Current | |||||||
| L | N | E | L | E | Charging Current | Discharge Current | |||
| o | o | o | o | o | o | o | |||
| Input Voltage | Output Voltage | Battery Voltage | |||||||
| L-N | E-N | L-N | E-N | Charging Voltage | Discharge Voltage after 3-5 Min | ||||
| 230 | 2 | 0 | o | 96 | o | ||||
| I/P Freq | O/P Freq | Display Information | Other Fault observation if any: | ||||||
| Error Code With Description | Load % | ||||||||
| 50 | o | o | o | o | |||||
| Battery Test Report | ||||
| Battery Make: | Battery Model: | Battery AH: | Nos. of Bank | Ambient Temperature: |
| Exide | SMF | 7 | 1 | 30 |
| Installed Battery Position from +(VE) |
Batch Code | Serial No | Charging Voltage | Battery Voltage | Battery Voltage during Discharging | Battery Status Faulty /OK/Week | ||||
| After 2 Min | After 5 Min | After 10 Min | After 20 Min | Batter Low Before Cutoff | ||||||
| Total Voltage | ||||||||||
| Current | ||||||||||
| Connected Load Details:- | IT | |||||||||
| Engineer Remarks on failure conclusion / Root Cause:- | B22G22-000027..KFC, Vadakara.. Found Power Board failure & all Batteries 7Ah-08 NIS are also in failure condition (out of warranty),now we have advised the customer to replace all batteries to avoid frequent failure of Power Board. | |||||||||
| Replaced Spares if Any: | no | |||||||||
| Required Spares if Any: | Power & Control and natty also needs to be replaced | |||||||||
Serial No. Picture 
26 Aug 2022 15:32:16 |
Display Picture 
26 Aug 2022 15:49:32 |
Terminal Block Pucture 
26 Aug 2022 15:50:06 |
Battery Bank Picture 
26 Aug 2022 15:49:58 |
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Faulty PCB/Spares/Section which have failure ovserved Photo
26 Aug 2022 15:50:33 |
Faulty PCB/Spares Barcode Picture
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Battery Bank Picture
26 Aug 2022 15:49:58 |
Equipments Installation Position Picture
26 Aug 2022 15:50:51 |
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| Customer Remarks: | ||||||||||
Customer Picture
26 Aug 2022 15:52:41 |
Customer Name & Sign Incharge 26 Aug 2022 15:52:49 |
Engineer Picture
26 Aug 2022 15:52:25 |
Engineer Name & Sign NU-Gen-Energy Solutions 26 Aug 2022 15:52:16 |
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