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Field Service Report | Format No: BPE/CS/I&C-1-1PH 03 Ver 2.0 |
| Customer Care Number : 1800 103 1247 | ||
| BPE Electronic Services Pvt. Ltd. | Email: support@bpeindia.com | |
| G-215, Sector-63, Noida-201307 Uttar Pradesh | Website: www.bpee.com |
| Customer Details | Ticket Details | |||
| Customer Name and Address:AXIS BANK Ground Floor, Shivalik-5, G-2B, Gondal Main Road, Near Makkam Chowk, Bhaktinagar, Rajkot, Gujarat, Pin 360002 |
Contact Person: | USER | Ticket ID: | B23C07-000021 |
| Contact No: | 917069099935 | Call Received Date: | 07 Mar 2023 10:54:55 | |
| Email ID: | paneliya.rameshbhai@axisbank.com | Call Closed Date: | 10 Mar 2023 10:20:43 | |
| Customer Complaint: | UPS NOT WORKING | Call Category: | BREAKDOWN | |
| Call Status: | COMPLETED | |||
| Product Details | |||||
| Product Name: | Prodcut Category : | Product Model: | Product Capacity: | Product Serial No: | Unit Working Status : |
| ONLINE UPS | 1PHASE/1PHASE | PROSTAR 5KVA | 5 | RAJ0140 | WORKING OK |
| Service and Observation | |||||||||
| Observed Problem: | today chek to ups working ok on row power mode check to battery backup 0 minit backup on battery mode found to 4 not battery faulty found and all battery set are 2016 and other ups battery is 2016 so 5 to 6 year old battery | ||||||||
| Input Current | Output Current | Battery Current | |||||||
| L | N | E | L | E | Charging Current | Discharge Current | |||
| 9 | 1 | 1 | 7 | 1 | 1.5 | 2.5 | |||
| Input Voltage | Output Voltage | Battery Voltage | |||||||
| L-N | E-N | L-N | E-N | Charging Voltage | Discharge Voltage after 3-5 Min | ||||
| 232 | 1.2 | 230 | 1 | 104 | 78 | ||||
| I/P Freq | O/P Freq | Display Information | Other Fault observation if any: | ||||||
| Error Code With Description | Load % | ||||||||
| 50 | 50 | working | 20% | both ups battery are out of warranty and 5 to 6 year old both battery set are Parallel 8+8=16 connection second ups battery 8+8=16 both ups battery set required then propar backup battery is exide 12v 42ah betch code 4THO1211509766 and 4SJ010721009871 | |||||
| Battery Test Report | ||||
| Battery Make: | Battery Model: | Battery AH: | Nos. of Bank | Ambient Temperature: |
| Exide | SMF | 42 | 1 | 21 |
| Installed Battery Position from +(VE) |
Batch Code | Serial No | Charging Voltage | Battery Voltage | Battery Voltage during Discharging | Battery Status Faulty /OK/Week | ||||
| After 2 Min | After 5 Min | After 10 Min | After 20 Min | Batter Low Before Cutoff | ||||||
| Total Voltage | ||||||||||
| Current | ||||||||||
| Connected Load Details:- | sarver. pc printer.atm.etc.. | |||||||||
| Engineer Remarks on failure conclusion / Root Cause:- | today chek to ups working ok on row power mode check to battery backup 0 minit backup on battery mode found to 4 not battery faulty found and all battery set are 2016 and other ups battery is 2016 so 5 to 6 year old battery | |||||||||
| Replaced Spares if Any: | no | |||||||||
| Required Spares if Any: | no | |||||||||
Serial No. Picture 
10 Mar 2023 10:16:19 |
Display Picture 
10 Mar 2023 10:16:32 |
Terminal Block Pucture 
10 Mar 2023 10:17:09 |
Battery Bank Picture 
10 Mar 2023 10:16:40 |
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Faulty PCB/Spares/Section which have failure ovserved Photo
10 Mar 2023 10:17:53 |
Faulty PCB/Spares Barcode Picture
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Battery Bank Picture
10 Mar 2023 10:16:40 |
Equipments Installation Position Picture
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| Customer Remarks: | ||||||||||
Customer Picture
10 Mar 2023 10:20:35 |
Customer Name & Sign Suraj sir 10 Mar 2023 10:20:08 |
Engineer Picture
10 Mar 2023 10:18:07 |
Engineer Name & Sign CHAVDA RAJESHKUMAR GOBARBHAI 10 Mar 2023 10:17:57 |
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