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Field Service Report | Format No: BPE/CS/I&C-1-1PH 03 Ver 2.0 |
| Customer Care Number : 1800 103 1247 | ||
| BPE Electronic Services Pvt. Ltd. | Email: support@bpeindia.com | |
| G-215, Sector-63, Noida-201307 Uttar Pradesh | Website: www.bpee.com |
| Customer Details | Ticket Details | |||
| Customer Name and Address:Axis Bank Ballia, Uttar Pradesh Ground Floor, Khasra No. 72/3, Mauza Midhi, Hotel Chandrawali Building, Ballia, Uttar Pradesh, Pin 277001 |
Contact Person: | Mr. Neeraj | Ticket ID: | B23D03-000236 |
| Contact No: | 8874208971 | Call Received Date: | 03 Apr 2023 18:09:28 | |
| Email ID: | vikash19.singh@axisbank.com | Call Closed Date: | 05 Apr 2023 12:48:43 | |
| Customer Complaint: | UPS NOT WORKING | Call Category: | BREAKDOWN | |
| Call Status: | COMPLETED | |||
| Product Details | |||||
| Product Name: | Prodcut Category : | Product Model: | Product Capacity: | Product Serial No: | Unit Working Status : |
| ONLINE UPS | 1PHASE/1PHASE | PROSTAR 5KVA | 5 | 1208210160 | WORKING OK |
| Service and Observation | |||||||||
| Observed Problem: | ok | ||||||||
| Input Current | Output Current | Battery Current | |||||||
| L | N | E | L | E | Charging Current | Discharge Current | |||
| 5 | 5 | 0 | 4 | 0 | 3 | 6 | |||
| Input Voltage | Output Voltage | Battery Voltage | |||||||
| L-N | E-N | L-N | E-N | Charging Voltage | Discharge Voltage after 3-5 Min | ||||
| 269 | . 9 | 230 | . 9 | 212 | 201 | ||||
| I/P Freq | O/P Freq | Display Information | Other Fault observation if any: | ||||||
| Error Code With Description | Load % | ||||||||
| 50 | 50 | ok | ok | ok | |||||
| Battery Test Report | ||||
| Battery Make: | Battery Model: | Battery AH: | Nos. of Bank | Ambient Temperature: |
| Exide | SMF | 26 | 1 | 30 |
| Installed Battery Position from +(VE) |
Batch Code | Serial No | Charging Voltage | Battery Voltage | Battery Voltage during Discharging | Battery Status Faulty /OK/Week | ||||
| After 2 Min | After 5 Min | After 10 Min | After 20 Min | Batter Low Before Cutoff | ||||||
| Total Voltage | ok | |||||||||
| Current | ok | |||||||||
| Connected Load Details:- | pc server | |||||||||
| Engineer Remarks on failure conclusion / Root Cause:- | visit and checked found ups working fine but 1 nos battery weak. at site second ups not working conditions and all battery in deep conditions. 2nd ups non repair conditions. age more that 10 year old. checked input voltage found 269 vac kindly manage in | |||||||||
| Replaced Spares if Any: | na | |||||||||
| Required Spares if Any: | na | |||||||||
Serial No. Picture 
05 Apr 2023 12:41:12 |
Display Picture 
05 Apr 2023 12:42:23 |
Terminal Block Pucture 
05 Apr 2023 12:43:14 |
Battery Bank Picture 
05 Apr 2023 12:43:06 |
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Faulty PCB/Spares/Section which have failure ovserved Photo
05 Apr 2023 12:43:37 |
Faulty PCB/Spares Barcode Picture
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Battery Bank Picture
05 Apr 2023 12:43:06 |
Equipments Installation Position Picture
05 Apr 2023 12:43:22 |
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| Customer Remarks: | ups ok | |||||||||
Customer Picture
05 Apr 2023 12:48:01 |
Customer Name & Sign Neeraj sir 05 Apr 2023 12:47:16 |
Engineer Picture
05 Apr 2023 12:44:20 |
Engineer Name & Sign AKHILESH KUMAR PATEL 05 Apr 2023 12:44:11 |
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